2021-08-02 : Unplanned Outage

There was an issue that caused our web applications to be intermittently unresponsive for 5 minutes starting at 3:02PM Mountain Time. In some cases, users may have seen a Server 500 error.

We were alerted about the issue at 3:02PM by our internal monitoring system, and took immediate action to diagnose and remedy the issue (which was caused by an internal data handling process). Users may have seen a Server 500 error during approximately 3 minutes while server logging failed to complete.

The logging issue was mitigated by 3:05PM so users could use web all web applications without interruption. By 3:07PM our internal processes were adjusted to prevent any further disruptions going forward.